该小组履行以下部分或全部职责：

• 开设新的个人和非个人账户，并提供自动银行机、电话银行和网上银行服务
• 面试个人、抵押、学生和商业贷款的申请人
• 促进存款、投资、信贷和贷款产品和服务的销售
• 协助客户提出解决方案，以解决业务扩张、债务管理、投资和其他财务目标等财务目标
• 研究和评估贷款申请人的财务状况、推荐信、信用和偿还贷款的能力
• 完整的信贷和贷款文件
• 向分行或信贷经理提交信贷和贷款申请，并提出批准或拒绝的建议；或在授权范围内批准或拒绝申请，确保机构的信用标准得到尊重
• 准备拖欠账户的报表并转发不可调和的账户以供收款人采取行动
• 审查和更新信用和贷款文件
• 作为现金和证券的联合保管人。

• 通常需要在就业所在省份或地区的证券监管机构进行注册。
• 销售受监管金融产品和投资的金融服务官员必须获得相应管理机构的许可。
• 通常需要完成为期六到十二个月的贷款或信贷培训计划。
• 加拿大银行家协会提供各种培训计划和课程，雇主可能需要这些培训计划和课程。
• 通常需要完成中学和广泛的一般银行业经验。
• 可能需要与商业或经济学相关的学士学位或大学文凭。
• 通常需要共同基金许可证。

• 随着经验的积累，有可能晋升到信贷和贷款管理职位。
• 随着经验的积累，有可能晋升到更高级别的财务规划和财富管理。

• 贷款和信贷经理 - 银行或信托公司（10021 Banking, credit and other investment managers）
• 其他财务人员（11109）
• 银行、保险和其他金融文员（14201）
• 客户服务代表-金融机构（64400）

This group performs some or all of the following duties:

• Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
• Interview applicants for personal, mortgage, student and business loans
• Promote the sale of deposit, investment, credit and loan products and services
• Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals
• Research and evaluate loan applicant's financial status, references, credit and ability to repay the loan
• Complete credit and loan documentation
• Submit credit and loan applications to branch or credit manager with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected
• Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action
• Review and update credit and loan files
• Act as joint custodian for cash and securities.

• Registration with the securities regulatory authority in the province or territory of employment is usually required.
• Financial services officers who sell regulated financial products and investments are required to be licensed by the appropriate governing body.
• Completion of a loan or credit training program, ranging from six to twelve months, is usually required.
• Various training programs and courses are offered by the Institute of Canadian Bankers and may be required by employers.
• Completion of secondary school and extensive general banking experience is usually required.
• A bachelor's degree or college diploma related to commerce or economics may be required.
• A mutual funds licence is usually required.

• Progression to credit and loan management positions is possible with experience.
• Progression to higher levels of financial planning and wealth management is possible with experience.

• Loan and credit manager - banking or trust company (in 10021 Banking, credit and other investment managers)
• Other financial officers (11109)
• Banking, insurance and other financial clerks (14201)
• Customer services representatives - financial institutions (64400)