该小组履行以下部分或全部职责：

一般办公室支持人员

• 回应电话、亲自或电子查询或转发给适当的人
• 准备信函、报告、声明、表格、演示文稿、申请和其他文件
• 手动或电子处理传入和传出邮件
• 复印和整理文件以供分发、邮寄和归档
• 使用传真机或电子邮件发送和接收消息和文件
• 维护办公用品库存，根据需要订购用品并安排办公设备维修
• 协助准备会议议程、出席会议、记录会议纪要
• 协助行政程序，例如预算提交、合同管理和工作时间表
• 可以分类、处理和验证收据、支出、表格和其他文件
• 可以为其他办公室支持人员安排工作流程
• 可以执行基本的簿记任务，例如准备发票和银行存款。

档案管理员

• 根据既定指南扫描、分类和归档文件
• 根据要求从文件中查找、检索或复制文档，并维护归档和移除材料的记录
• 跟踪从文件中删除的文件，以确保归还借出的文件。

• 通常需要完成中学学业。
• 通常需要完成中学或大学商业或商业课程。

• 通过额外的培训和经验，有可能晋升到军官级别的职位。
• 随着经验的积累，可能晋升到监督或办公室管理职位。

• 会计及相关文员（14200）
• 行政助理 ( 13110)
• 行政人员（13100）
• 法庭书记员和相关法庭服务职业 ( 14103)
• 数据录入员（14111）
• 人事文员 ( 14102)
• 接待员 ( 14101 )
• 记录管理技术员（12112）
• 主管、一般办公室和行政支持人员（12010）

This group performs some or all of the following duties:

General office support workers

• Respond to telephone, in person or electronic enquiries or forward to appropriate person
• Prepare correspondence, reports, statements, forms, presentations, applications and other documents
• Process incoming and outgoing mail, manually or electronically
• Photocopy and collate documents for distribution, mailing and filing
• Send and receive messages and documents using fax machine or electronic mail
• Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
• Assist in preparing meeting agendas, attend meetings, and record minutes
• Assist with administrative procedures such as budget submissions, contracts administration and work schedules
• May sort, process and verify receipts, expenditures, forms and other documents
• May organize the flow of work for other office support workers
• May perform basic bookkeeping tasks such as preparing invoices and bank deposits.

File clerks

• Scan, sort and file documents according to established guidelines
• Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
• Track documents removed from files to ensure that loan out documents are returned.

• Completion of secondary school is usually required.
• Completion of secondary school or college business or commercial courses is usually required.

• Progression to officer level positions is possible with additional training and experience.
• Progression to supervisory or office management positions is possible with experience.

• Accounting and related clerks (14200)
• Administrative assistants (13110)
• Administrative officers (13100)
• Court clerks and related court services occupations (14103)
• Data entry clerks (14111)
• Personnel clerks (14102)
• Receptionists (14101)
• Records management technicians (12112)
• Supervisors, general office and administrative support workers (12010)