该小组履行以下部分或全部职责：

接待员

• 欢迎进入办公室和其他机构的人，将他们引导至适当的联系人或服务，亲自和通过电话提供一般信息，并可能履行文书职责并维护前台安全和安全访问列表
• 使用手动或计算机化系统安排约会
• 记录预订、处理信用卡支票、接收付款、开具收据。

医院入院文员

• 采访患者以获取和处理提供医院和医疗服务所需的信息
• 问候患者、安排预约、使用手动或计算机化系统、接收和记录服务付款，并将患者引导至适当的区域。

总机和应答服务接线员

• 操作电话系统或总机接听、屏蔽和转接电话、接收消息并根据需要提供信息，并可能履行文书职责
• 接听电话并记录和转发消息。

电话接线员

• 运营电话系统以推进和完成客户的电话呼叫，例如长途、付费电话、移动无线电/电话和个人对个人呼叫，安排电话会议，为残疾人提供中继电话服务，并可以计算和记录账单信息。

• 通常需要完成中学学业。
• 可以提供在职培训。

• 随着经验的积累，可能晋升到主管职位。
• 一些接待员需要双语或多语才能履行职责。

• 911 调度员（在14404 调度员中）
• 主管、一般办公室和行政支持人员（12010）
• 酒店前台文员（64314）
• 其他客户和信息服务代表（64409）

This group performs some or all of the following duties:

Receptionist

• Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
• Schedule appointments, using manual or computerized systems
• Record bookings, handle credit card checks, receive payment, issue receipts.

Hospital admitting clerks

• Interview patients to obtain and process information required to provide hospital and medical services
• Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.

Switchboard and answering service operators

• Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
• Answer telephones and record and relay messages.

Telephone operators

• Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

• Completion of secondary school is usually required.
• On-the-job training may be provided.

• Progression to supervisory positions is possible with experience.
• Some receptionists are required to be bilingual or multilingual to perform their duties.

• 911 dispatcher (in 14404 Dispatchers)
• Supervisors, general office and administrative support workers (12010)
• Hotel front desk clerks (64314)
• Other customer and information services representatives (64409)