该小组履行以下部分或全部职责：

• 通过电话、邮件、挂号信等方式通知债务人逾期还款和账目，如未收到回复则继续通知程序
• 通过电话或拜访债务人安排付款来解决收款问题
• 在无法付款的情况下建议采取进一步行动或停止服务
• 追踪和定位债务人，并可能联系债务人的朋友、邻居、亲戚和雇主以获取信息
• 回复信件，准备报告并维护与收集工作相关的记录和文件
• 可以使用在线帐户和系统。

• 必须完成中学学业。
• 可能需要商学院文凭。
• 通常会为收款文员和收款人员提供一段时间的在职培训。
• 通常需要由就业所在省或地区颁发的收藏许可证。

• 随着经验的积累，可能晋升到高级或主管职位。

• 应收账款文员（in 14200 Accounting and related clerks）
• 催收主管（在12011主管、金融保险上班族）
• 征税官（在12104 就业保险和税务官中）

This group performs some or all of the following duties:

• Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
• Resolve collection issues by making payment arrangements by telephone or visit to debtor
• Recommend further action or discontinuation of service in cases where payment is not forthcoming
• Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
• Answer correspondence, prepare reports and maintain records and files related to collection work
• May work with on-line accounts and systems.

• Completion of secondary school is required.
• A business college diploma may be required.
• A period of on-the-job training is often provided for collection clerks and collection officers.
• A collections licence issued by the province or territory of employment is usually required.

• Progression to senior or supervisory positions is possible with experience.

• Accounts receivable clerk (in 14200 Accounting and related clerks)
• Collection supervisor (in 12011 Supervisors, finance and insurance office workers )
• Tax collection officer (in 12104 Employment insurance and revenue officers)