该小组履行以下部分或全部职责：

• 接收紧急援助或服务请求，并联系救护车、警察和消防部门、拖车和公用事业人员
• 使用各种计算机辅助通信和调度设备处理和传输信息和指令，以协调车辆操作员、机组人员和设备的活动
• 根据书面时间表和工单派遣人员，或根据紧急情况的要求派遣人员
• 就路线和交通问题向车辆运营商提供建议，例如施工、事故、拥堵、天气状况、重量和尺寸限制以及其他信息
• 操作无线电设备与船舶、飞机、采矿人员、海上石油钻井平台、伐木营地和其他远程操作进行通信
• 监控人员工作量和位置
• 使用计算机化或手动方法维护车辆操作员的工作记录，并确保准确完成时间表和工资单汇总
• 维护里程、燃料使用、维修和其他费用的计算机和手动记录，并生成报告。

• 必须完成中学学业。
• 警察和紧急调度员以及其他无线电操作员通常需要省级无线电操作员证书。
• 警察和紧急调度员必须完成正式的在职培训。其他调度员通常会接受一些非正式的在职培训。

• 空中交通管制员及相关职业（72601）
• 巴士调度员（在72024 主管、汽车运输和其他地面交通运营商中）
• 铁路交通管制员和海上交通管制员（72604）
• Dispatchers supervisor（在12013 Supervisors，供应链，跟踪和调度协调职业中）

This group performs some or all of the following duties:

• Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
• Process and transmit information and instructions to coordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
• Dispatch personnel according to written schedules and work orders, or as required by emergency situations
• Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
• Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
• Monitor personnel workloads and locations
• Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
• Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

• Completion of secondary school is required.
• Police and emergency dispatchers and other radio operators usually require provincial radio operator's certificates.
• Police and emergency dispatchers are required to complete formal on-the-job training. Other dispatchers usually undergo some informal on-the-job training.

• Air traffic controllers and related occupations (72601)
• Bus dispatcher (in 72024 Supervisors, motor transport and other ground transit operators)
• Railway traffic controllers and marine traffic regulators (72604)
• Dispatchers supervisor (in 12013 Supervisors, supply chain, tracking and scheduling coordination occupations )