该小组履行以下部分或全部职责：

空姐

• 迎接乘客，解释和演示安全程序，检查机舱的一般情况，确保所有必要的用品都在机上
• 在起飞、降落和紧急情况下注意乘客的安全
• 为乘客提供食物和饮料，并发布航班信息。

航班乘务长、客户服务主管和乘客服务主管

• 协调空乘人员的活动，在飞行期间为乘客提供服务并完成报告。

船长

• 监督船务人员并为乘客安排活动
• 处理船舶业务，例如与船员签约、维护工资单记录、协助乘客准备报关单和监督行李存放。

• 空乘人员和乘务长需要完成中学和加拿大交通部批准的培训计划。
• 空乘人员和船长通常需要与公众打交道的经验。
• 船舶事务长可能需要有船舶服务员的经验。
• 飞行事务长/客户服务主管需要有空姐经验。

• 事务长和空乘人员会说一种以上的语言是一个优势。
• 航空公司事务长和船舶事务长之间几乎没有流动性。

• 餐饮服务员 ( 65200 )
• 住宿、旅游和设施设置服务方面的支持职业 ( 65210)

This group performs some or all of the following duties:

Flight attendants

• Greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board
• Attend to safety of passengers during take-offs, landings and emergencies
• Serve food and beverages to passengers and make flight announcements.

Flight pursers, customer service directors and passenger service directors

• Coordinate the activities of flight attendants, provide service to passengers during flight and complete reports.

Ship pursers

• Supervise ship attendants and arrange activities for passengers
• Conduct ship's business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.

• Flight attendants and flight pursers require the completion of secondary school and a training program approved by Transport Canada.
• Flight attendants and ship pursers usually require experience working with the public.
• Ship pursers may require experience as a ship attendant.
• Flight pursers/customer service directors require experience as a flight attendant.

• It is an advantage for pursers and flight attendants to speak more than one language.
• There is little mobility between airline pursers and ship pursers.

• Food and beverage servers (65200)
• Support occupations in accommodation, travel and facilities set-up services (65210)