中文
64314 – 酒店前台文员
酒店前台文员进行客房预订,为客人提供信息和服务,并收取服务费用。他们受雇于酒店、汽车旅馆和度假村。
- 宾客服务代理 - 酒店
- 酒店前台文员
- 夜班文员
- 订房员-酒店
- 客房服务员
- 日间文员 - 酒店
- 前台服务
- 酒店前台文员
- 酒店前台文员
- 客服代表
- 宾客服务代表-酒店
- 宾客服务代理 - 酒店
- 酒店书记
- 酒店礼宾部
- 酒店前台文员
- 酒店前台文员
- 酒店夜班审核员
- 酒店接待员
- 夜审员-酒店
- 夜班文员
- 夜班服务员-酒店
- 接待员-酒店
- 订房员-酒店
- 客房服务员
- 客房服务员-酒店
- 客房服务文员 - 酒店
- 服务总监 - 酒店
该小组履行以下部分或全部职责:
- 维护空缺、预订和房间分配的清单
- 登记到达的客人并分配房间
- 以信函、电话、专人等方式解答酒店服务及登记查询,提供社区服务信息,回应客人投诉
- 使用计算机化或手动系统编制和检查每日记录表、客人账户、收据和凭证
- 向离开的客人出示费用报表并收款。
- 萨斯喀彻温省提供宾客服务代表行业认证,但属于自愿性质。
- 通常需要完成中学或同等学历。
- 可能需要完成为期两年的学徒计划,或前台操作或酒店管理的大学课程。
- 通过额外的培训和经验,有可能晋升到住宿经理等高级职位。
- 酒店文员主管(62022住宿、旅行、旅游及相关服务主管)
- 旅行顾问 ( 64310 )
English
64314 – Hotel front desk clerks
Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.
- Guest services agent - hotel
- Hotel front desk clerk
- Night clerk
- Reservations clerk - hotel
- Room clerk
- Day clerk - hotel
- Front desk agent
- Front desk hotel clerk
- Front office hotel clerk
- Guest service agent
- Guest service representative - hotel
- Guest services agent - hotel
- Hotel clerk
- Hotel concierge
- Hotel front desk clerk
- Hotel front office clerk
- Hotel night auditor
- Hotel receptionist
- Night auditor - hotel
- Night clerk
- Night clerk - hotel
- Reception clerk - hotel
- Reservations clerk - hotel
- Room clerk
- Room clerk - hotel
- Room service clerk - hotel
- Superintendent of services - hotel
This group performs some or all of the following duties:
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
- Guest services representative trade certification is available, but voluntary, in Saskatchewan.
- Completion of secondary school or equivalent is usually required.
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
- Progression to senior positions such as accommodations manager is possible with additional training and experience.
- Hotel clerk supervisor (in 62022 Accommodation, travel, tourism and related services supervisors)
- Travel counsellors (64310)