该小组履行以下部分或全部职责：

• 计划、指导和评估从事批发和零售业务的机构或此类机构中的部门的运营
• 管理员工并分配职责
• 研究市场研究和趋势以确定消费者需求、潜在销量和竞争对手运营对销售的影响
• 确定要销售的商品和服务，并执行价格和信贷政策
• 必要时寻找供应商并与供应商谈判以采购商品进行转售
• 制定和实施营销策略
• 计划预算、授权支出和监控收入
• 评估和改进客户服务并响应客户的请求和问题
• 满足人员配置要求，包括员工的雇用、发展和留用

• 必须完成中学学业。
• 可能需要工商管理或与所售产品或服务相关的其他领域的大学学位或大专文凭。
• 通常需要几年的相关零售或批发销售经验，并承担越来越多的责任。

• 根据产品或服务的不同，本单元组的经理之间存在一定的流动性。

• 餐厅和食品服务经理（60030）
• 零售销售主管（62010）
• 广告、营销和公共关系经理（10022）
• 保险、房地产和金融经纪经理（10020）

This group performs some or all of the following duties:

• Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold, and implement price and credit policies
• Source and negotiate with vendors when necessary to procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets, authorize expenditures, and monitor revenues
• Evaluate and improve customer service and respond to customer requests and issues
• Address staffing requirements, including the hiring, development and retention of staff

• Completion of secondary school is required.
• A university degree or college diploma in business administration or other field related to the product or service being sold may be required.
• Several years of related retail or wholesale sales experience at increasing levels of responsibility are usually required.

• There is some mobility between managers in this unit group, depending on the product or service.

• Restaurant and food service managers (60030)
• Retail sales supervisors (62010)
• Advertising, marketing and public relations managers (10022)
• Insurance, real estate and financial brokerage managers (10020)