该小组履行以下部分或全部职责：

• 协调、分配和审查从事以下职责的文员的工作：进行调查和访谈；收集和编制统计数据；准备和签发许可证、护照和其他监管文件；在图书馆重新上架书籍和执行其他任务；撰写包括电子邮件在内的信件并准备翻译和出版材料
• 制定工作时间表和程序，并与其他工作单位或部门协调活动
• 解决与工作相关的问题，监督文员和代理人提供的服务，并准备和提交进度和其他报告
• 对员工进行工作职责和公司政策方面的培训
• 征用用品和材料
• 确保电脑系统及设备运作顺畅，并安排保养及维修工作
• 可以履行与受监督工人相同的职责。

• 必须完成中学学业。
• 可能需要完成与监管区域相关的大学课程。
• 通常需要在受监督的文书职业方面的经验。

• 图书馆员 ( 51100)
• 图书馆和公共档案技术人员（52100）

This group performs some or all of the following duties:

• Coordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; preparing and issuing licences, passports and other regulatory documents; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication
• Establish work schedules and procedures and coordinate activities with other work units or departments
• Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports
• Train workers in job duties and company policies
• Requisition supplies and materials
• Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised.

• Completion of secondary school is required.
• Completion of college courses related to area supervised may be required.
• Experience in the clerical occupation supervised is usually required.

• Librarians (51100)
• Library and public archive technicians (52100)