详情介绍
中文
62010 – 零售销售主管
零售销售主管监督和协调以下单位组中工人的活动：零售销售员和视觉陈列员 (64.100)、收银员 (65.100)、商店货架存货员、文员和订单填写员 (65.102) 以及其他与销售相关的职业 (65.109)。他们受雇于商店和其他零售企业、以零售方式向公众销售的批发企业、租赁服务机构以及涉及上门推销和电话营销的企业。
标题索引
- 面包店主管 - 超市
- 笼监 - 赌场
- 收银主管 - 零售
- 首席推销员 - 零售
- 客户服务主管 - 零售
- 熟食主管 - 食品店
- 派送员主管
- 百货店主管
- 部门主管 - 零售
- 陈列设计主管
- 陈列设计师主管
- 上门销售主管
- 上门销售员主管 - 零售
- 食品店主管
- 前端主管 - 零售
- 杂货店员主管
- 收银主管
- 钥匙扣 - 零售店
- 酒类店主管
- 肉品部主管
- 送报员主管
- 报纸销售主管
- 报刊销售主管
- 夜班组长 - 零售店
- 价格标记主管 - 零售
- 生产部主管
- 租赁服务主管
- 零售销售路线主管
- 零售商店部门主管
- 零售店主管
- 销售文员主管
- 销售主管
- 销售主管 - 零售
- 库存文员主管 - 零售
- 库存主管 - 零售
- 订阅销售团队负责人
- 超市部主管
- 主管 - 零售
- 电话营销主管
- 电话营销服务主管
- 电话营销主管
- 电话销售文员主管
主要职责
该小组履行以下部分或全部职责：
- 监督和协调销售人员和收银员
- 分配销售人员职责并准备工作时间表
- 授权付款和退货
- 解决可能出现的问题，包括客户要求、投诉和供应短缺
- 维护指定的库存和订购商品
- 准备有关销售量、推销和人事事宜的报告
- 雇用和培训或安排新销售人员的培训，并监控和报告绩效
- 确保维持商店的视觉标准和形象，例如商店陈列、标牌和清洁度
- 可以履行与受监督工人相同的职责
- 如果需要，可以履行关键的控股和管理职责，例如开设和关闭商店、管理升级的投诉、制定和实施营销策略以及签收。
就业要求
- 通常需要完成中学学业。
- 通常需要有作为零售销售员或销售员、收银员、电话推销员、上门销售员或租赁代理的零售销售经验。
附加信息
- 通过额外的培训或经验，有可能晋升到零售贸易的管理职位。
排除
- 零售和批发贸易经理（60020）
- 服务主管（6202）
- 技术销售主管（在62100 技术销售专家 - 批发贸易中）
English
62010 – Retail sales supervisors
Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64.100), Cashiers (65.100), Store shelf stockers, clerks and order fillers (65.102) and Other sales related occupations (65.109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.
Index of titles
- Bakery supervisor - supermarket
- Cage supervisor - casino
- Cashier supervisor - retail
- Chief canvasser - retail
- Customer service supervisor - retail
- Delicatessen supervisor - food store
- Delivery person supervisor
- Department store supervisor
- Department supervisor - retail
- Display design supervisor
- Display designers supervisor
- Door-to-door sales supervisor
- Door-to-door salesperson supervisor - retail
- Food store supervisor
- Front end supervisor - retail
- Grocery clerk supervisor
- Head cashier
- Key holder - retail store
- Liquor store supervisor
- Meat department supervisor
- Newspaper delivery persons supervisor
- Newspaper sales supervisor
- Newspaper salesperson supervisor
- Night crew leader - retail store
- Price marker supervisor - retail
- Produce department supervisor
- Rental service supervisor
- Retail sales route supervisor
- Retail store department head
- Retail store supervisor
- Sales clerk supervisor
- Sales supervisor
- Sales supervisor - retail
- Stock clerks supervisor - retail
- Stock supervisor - retail
- Subscription sales team leader
- Supermarket department supervisor
- Supervisor - retail
- Telemarketer supervisor
- Telemarketing services supervisor
- Telemarketing supervisor
- Telephone sales clerk supervisor
Main duties
This group performs some or all of the following duties:
- Supervise and coordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Authorize payments and the return of merchandise
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff and monitor and report on performance
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
- May perform the same duties as workers supervised
- May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Employment requirements
- Completion of secondary school is usually required.
- Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is usually required.
Additional information
- Progression to management positions in retail trade is possible with additional training or experience.
Exclusions
- Retail and wholesale trade managers (60020)
- Service supervisors (6202)
- Technical sales supervisor (in 62100 Technical sales specialists - wholesale trade)
