该小组履行以下部分或全部职责：

• 准备、键入、编辑和校对来自机器听写和手写副本的信件、发票、演示文稿、小册子、出版物、报告和相关材料
• 打开和分发收到的普通邮件和电子邮件及其他材料，协调内部信息流以及与其他部门和组织的信息流
• 安排和确认雇主的约会和会议
• 订购办公用品并维护库存
• 接听电话和电子查询并转接电话和消息
• 建立和维护手动和计算机化的信息归档系统
• 确定并建立办公程序
• 问候访客，确定业务性质并将访客引导至雇主或合适的人
• 记录和准备会议纪要
• 安排旅行时间表并进行预订
• 可编制数据、统计数据和其他信息以支持研究活动
• 可以监督和培训办公室工作人员的程序和使用当前软件
• 可以组织会议。

• 通常需要完成中学学业。
• 需要完成一年或两年的大学或其他行政助理或秘书课程或以前的文书工作经验。

• 法庭记者、医疗记录员和相关职业 ( 12110)
• 行政助理（12100）
• 法律行政助理（13111）
• 医疗行政助理 ( 13112)
• 办公室经理（在13100 行政人员中）

This group performs some or all of the following duties:

• Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy
• Open and distribute incoming regular and electronic mail and other material and coordinate the flow of information internally and with other departments and organizations
• Schedule and confirm appointments and meetings of employer
• Order office supplies and maintain inventory
• Answer telephone and electronic enquiries and relay telephone calls and messages
• Set up and maintain manual and computerized information filing systems
• Determine and establish office procedures
• Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person
• Record and prepare minutes of meetings
• Arrange travel schedules and make reservations
• May compile data, statistics and other information to support research activities
• May supervise and train office staff in procedures and in use of current software
• May organize conferences.

• Completion of secondary school is usually required.
• Completion of a one- or two-year college or other program for administrative assistants or secretaries or previous clerical experience is required.

• Court reporters, medical transcriptionists and related occupations (12110)
• Executive assistants (12100)
• Legal administrative assistants (13111)
• Medical administrative assistants (13112)
• Office manager (in 13100 Administrative officers )