该小组履行以下部分或全部职责：

航空旅客、行李和票务代理

• 帮助客户计划旅行时间和路线，准备和出票，分配座位，准备登机牌，托运行李，到登机口
• 协助登机前的乘客，并提供有关票价、航班时刻表和航线的信息
• 为客户追踪丢失、延误或误送的行李。

航空货运和货运代理

• 称重货物并计算运费，计算服务和保险费用，处理提单、货物舱单和其他文件
• 追踪丢失或误送的货物并维护运输和其他记录
• 完成有关客货载量、配餐数量、特殊要求和其他航班信息的飞行前文件
• 将操作消息中继到操作控制和下线站
• 使用图表和计算机计算飞机舱室的负载重量
• 计划负载以分配和平衡货物。

航空公司预订代理

• 使用电脑系统为旅游公司、旅行社、批发商和公众预订座位
• 提供航空公司乘客信息和过程里程积分。

• 通常需要完成中学学业。
• 为本单元组的所有职业提供数周的在职和课堂培训。
• 航空公司站代理通常需要有机票、行李或货运代理的经验。
• 负载规划员需要有限制性无线电操作员执照，并且通常需要航空公司运营经验。

• 根据航空公司或机场的规模，本单位组的工作人员的职责可能会重叠。
• 随着经验的积累，可能晋升到主管职位。

• 航空公司销售和服务代理主管（62022住宿、旅行、旅游和相关服务主管）
• 行李搬运工（在65210 住宿、旅行和设施设置服务方面的支持职业）
• 水陆交通票务代理、货运服务代表及相关文员（64313）
• 旅行顾问 ( 64310 )

This group performs some or all of the following duties:

Airline passenger, baggage and ticket agents

• Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
• Assist pre-boarding passengers and provide information on fares and flight schedules and routes
• Trace lost, delayed or misdirected baggage for customers.

Airline cargo and freight agents

• Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
• Trace lost or misdirected cargo and maintain shipping and other records
• Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
• Relay operational messages to operations control and downline stations
• Calculate load weights for compartments of aircraft using charts and computers
• Plan load to distribute and balance cargo.

Airline reservation agents

• Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
• Provide information on airline passengers and process mileage points.

• Completion of secondary school is usually required.
• Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
• Airline station agents usually require experience as a ticket, baggage or cargo agent.
• Load planners require a restricted radio operator's licence and usually require airline operations experience.

• Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
• Progression to supervisory positions is possible with experience.

• Airline sales and service agents supervisor (in 62022 Accommodation, travel, tourism and related services supervisors)
• Baggage handler (in 65210 Support occupations in accommodation, travel and facilities set-up services)
• Ground and water transport ticket agents, cargo service representatives and related clerks (64313)
• Travel counsellors (64310)