详情介绍
中文
64313 – 陆运和水运票务代理、货运服务代表和相关文员
陆运和水运票务代理、货运服务代表和相关文员、报价和费率、订票、出票、处理货物运输、托运行李和履行其他相关的客户服务职责，以协助旅客。他们受雇于公共汽车和铁路公司、货运代理和航运公司、邮轮运营商和其他公共交通机构以及旅游批发商。
标题索引
- 行李代理-铁路
- 行李代理（航空公司除外）
- 行李员（航空公司除外）
- 订票员 - 铁路
- 预订文员-批发旅行
- 订票员（航空公司除外）
- 巴士售票代理
- 货运客服代表-公交专线
- 货运客服代表-海运
- 货运客户服务代表-铁路
- 值机代理（航空公司除外）
- 客户服务代表-公交线路
- 柜台文员（航空公司除外）
- 柜台销售代理-铁路
- 柜台销售代理（航空公司除外）
- 柜台服务代理-铁路
- 柜台服务代理（航空公司除外）
- 客户销售和服务代理（航空公司除外）
- 客服代理-公交专线
- 客服代表-公交专线
- 货运代理-铁路
- 货运代理（航空公司除外）
- 行李检查员（航空公司除外）
- 客运代理-铁路
- 客运代理（航空公司除外）
- 铁路快递代理
- 铁路客运代理
- 铁路订票员
- 预订代理 - 游轮
- 预订代理 - 铁路
- 预订代理人（航空公司除外）
- 订票员 - 邮轮公司
- 预订文员-批发旅行
- 订票员（航空公司除外）
- 销售代理-铁路
- 船货代理
- 车站代理-铁路
- 配载员
- 票务代理-公交线路
- 票务代理-游轮
- 票务代理-中转站
- 票务代理（航空公司除外）
- 票务及客服文员（航空公司除外）
- 票务和信息员（航空公司除外）
- 售票员 - 铁路
- 售票员（航空公司除外）
- 中转站售票员
- 运输代理（航空公司除外）
主要职责
该小组履行以下部分或全部职责：
票务代理
- 解答客户查询、报价并协助客户规划出行时间和路线
- 为旅游公司、旅行社、批发商和公众预留座位
- 出票、办理现金交易和托运行李
- 在批发旅游公司工作时，接收和记录来自零售旅行社的包价旅游预订，并提供有关可用职位空缺的信息。
货运服务代表
- 货物装运报价和费率
- 使用费率表和时间表计算运输成本，包括服务和保险费用，并准备和维护运输和其他文件
- 托运行李并由行李搬运工分类装载，或者可以将行李直接装载到公共汽车、火车车厢或游轮上
- 追踪丢失或误送的乘客行李或货物。
就业要求
- 通常需要完成中学学业。
- 最多可提供 10 周的培训。
附加信息
- 通过经验可以晋升到主管职位。
- 票务代理和货运服务代表可以根据业务的规模和位置履行相同的职责。
排除
- 住宿、旅行、旅游及相关服务主管（62022）
- 机票及服务代理（64312）
- 旅行顾问 ( 64310 )
English
64313 – Ground and water transport ticket agents, cargo service representatives and related clerks
Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.
Index of titles
- Baggage agent - railway
- Baggage agent (except airline)
- Baggage clerk (except airline)
- Bookings clerk - railway
- Bookings clerk - wholesale travel
- Bookings clerk (except airline)
- Bus ticket agent
- Cargo customer service representative - bus line
- Cargo customer service representative - marine shipping
- Cargo customer service representative - railway
- Check-in agent (except airline)
- Client service representative - bus line
- Counter clerk (except airline)
- Counter sales agent - railway
- Counter sales agent (except airline)
- Counter service agent - railway
- Counter service agent (except airline)
- Customer sales and service agent (except airline)
- Customer service agent - bus line
- Customer service representative - bus line
- Freight agent - railway
- Freight agent (except airline)
- Luggage checker (except airline)
- Passenger agent - railway
- Passenger agent (except airline)
- Railway express agent
- Railway passenger agent
- Railway reservations clerk
- Reservations agent - cruise line
- Reservations agent - railway
- Reservations agent (except airline)
- Reservations clerk - cruise line
- Reservations clerk - wholesale travel
- Reservations clerk (except airline)
- Sales agent - railway
- Ship cargo agent
- Station agent - railway
- Stowage clerk
- Ticket agent - bus line
- Ticket agent - cruise line
- Ticket agent - transit station
- Ticket agent (except airline)
- Ticket and customer service clerk (except airline)
- Ticket and information clerk (except airline)
- Ticket clerk - railway
- Ticket clerk (except airline)
- Transit station ticket agent
- Transportation agent (except airline)
Main duties
This group performs some or all of the following duties:
Ticket agents
- Answer customer inquiries, quote fares and assist clients in planning travel times and routes
- Reserve seats for tour companies, travel agencies, wholesalers and the general public
- Issue tickets, handle cash transactions and check baggage
- Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
Cargo service representatives
- Quote fare and rates for cargo shipment
- Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
- Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
- Trace lost or misdirected passenger baggage or cargo shipment.
Employment requirements
- Completion of secondary school is usually required.
- Up to 10 weeks of training may be provided.
Additional information
- Progression to supervisory positions is possible through experience.
- Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.
Exclusions
- Accommodation, travel, tourism and related services supervisors (62022)
- Airline ticket and service agents (64312)
- Travel counsellors (64310)
