该小组履行以下部分或全部职责：

• 维护空缺、预订和房间分配的清单
• 登记到达的客人并分配房间
• 以信函、电话、专人等方式解答酒店服务及登记查询，提供社区服务信息，回应客人投诉
• 使用计算机化或手动系统编制和检查每日记录表、客人账户、收据和凭证
• 向离开的客人出示费用报表并收款。

• 萨斯喀彻温省提供宾客服务代表行业认证，但属于自愿性质。
• 通常需要完成中学或同等学历。
• 可能需要完成为期两年的学徒计划，或前台操作或酒店管理的大学课程。

• 通过额外的培训和经验，有可能晋升到住宿经理等高级职位。

• 酒店文员主管（62022住宿、旅行、旅游及相关服务主管）
• 旅行顾问 ( 64310 )

This group performs some or all of the following duties:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.

• Guest services representative trade certification is available, but voluntary, in Saskatchewan.
• Completion of secondary school or equivalent is usually required.
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.

• Progression to senior positions such as accommodations manager is possible with additional training and experience.

• Hotel clerk supervisor (in 62022 Accommodation, travel, tourism and related services supervisors)
• Travel counsellors (64310)