详情介绍
中文
64409 – 其他客户和信息服务代表
其他客户和信息服务代表回答查询，提供有关企业商品、服务和政策的信息，并提供客户服务，例如接收付款和处理服务请求。他们受雇于零售机构、联络中心、保险、电信和公用事业公司以及整个私营和公共部门的其他机构。
标题索引
- 会计信息员
- 调整文员
- 汽车经销商服务代表
- 汽车维修技术顾问
- 账单投诉调查员
- 巴士信息员
- 公交时刻表信息员
- 巴士服务信息员
- 商务办公服务代表-电信
- 呼叫中心代理-客户服务
- 客服文员
- 补偿代理
- 投诉调解员
- 投诉文员 - 客户服务
- 投诉专员 - 电话系统
- 投诉专员-客户服务
- 联络中心代理-客户服务
- 柜台查询文员
- 礼貌的前台文员
- 客户信息服务文员-保险
- 客户信息服务代表 - 零售
- 客户关系文员
- 客户满意度代表
- 客户服务顾问
- 客户服务代表
- 客户服务助理
- 客服文员
- 客服监控-电话系统
- 客户服务接线员-电话系统
- 客户服务代表-呼叫中心
- 客户服务代表-保险
- 百货商店信息员
- 查询文员
- 快递和货运信息员
- 医院信息员
- 酒店信息文员-联络中心
- 入站客户服务代表-联络中心
- 信息文员-客户服务
- 信息亭信息员
- 失物招领员
- 丢失或损坏的货物索赔员
- 失物招领员
- 失物招领处文员
- 维修服务文员
- 商品交换文员
- 订单文员-客户服务
- 订单台代理
- 外呼客服代表-联络中心
- 价格信息员
- 公关文员
- 公路运输码头服务员
- 路由供应和返回文员
- 服务顾问
- 服务顾问-汽修
- 服务顾问-汽修
- 服务作家 - 汽车修理
- 供应和退货文员
- 电话查询文员
- 旅游信息官
- 旅游信息技术员
- 旅游亭服务员
- 旅游信息员
- 旅游信息办公室服务员
- 旅游信息官
主要职责
该小组履行以下部分或全部职责：
零售机构的客户服务代表
- 亲自或通过电话回答客户的询问
- 调查有关企业商品、服务和政策的投诉
- 为退回的商品安排退款、换货和退款
- 接收账户付款
- 接收信贷和就业申请。
联络中心代理
- 接受客户的商品或服务订单
- 推销商品或服务
- 响应查询和紧急情况
- 调查投诉并更新帐户。
保险、电信、公用事业和类似公司的客户服务代表
- 解释所提供服务的类型和费用
- 订购服务
- 提供有关索赔或帐户的信息
- 更新帐户、启动计费和处理索赔付款，以及接收服务付款。
信息服务代表
- 向客户和公众提供有关商品、服务、时间表、费率、法规和政策的信息，以回应电话和面对面的询问。
就业要求
- 通常需要完成中学学业。
- 可能需要完成一些大学或其他高等教育课程。
- 可能需要文员或销售经验。
附加信息
- 随着经验的积累，可能晋升到主管职位。
排除
- 机票及服务代理（64312）
- 客户和信息服务主管（62023）
- 接待员 ( 14101 )
- 零售销售员和视觉营销员（64100）
- 票务和信息员（航空公司除外）（在64313陆运和水运票务代理、货运服务代表和相关文员中）
- 客户服务代表-金融机构（64400）
English
64409 – Other customer and information services representatives
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.
Index of titles
- Accounts information clerk
- Adjustment clerk
- Automobile dealerships service representative
- Automotive repair technical advisor
- Bill complaints investigator
- Bus information clerk
- Bus schedule information clerk
- Bus service information clerk
- Business office service representative - telecommunications
- Call centre agent - customer service
- Client service clerk
- Compensation agent
- Complaints adjuster
- Complaints clerk - customer service
- Complaints clerk - telephone system
- Complaints specialist - customer service
- Contact centre agent - customer service
- Counter enquiries clerk
- Courtesy desk clerk
- Customer information service clerk - insurance
- Customer information service representative - retail
- Customer relations clerk
- Customer satisfaction representative
- Customer service adviser
- Customer service agent
- Customer service assistant
- Customer service clerk
- Customer service monitor - telephone system
- Customer service operator - telephone system
- Customer service representative - call centre
- Customer service representative - insurance
- Department store information clerk
- Enquiries clerk
- Express and freight information clerk
- Hospital information clerk
- Hotel information clerk - contact centre
- Inbound customer service representative - contact centre
- Information clerk - customer service
- Kiosk information clerk
- Lost claims clerk
- Lost or damaged goods claim clerk
- Lost-and-found clerk
- Lost-and-found desk clerk
- Maintenance service clerk
- Merchandise exchange clerk
- Order clerk - customer services
- Order desk agent
- Outbound customer service representative - contact centre
- Price information clerk
- Public relations clerk
- Road transport terminal attendant
- Route supply and return clerk
- Service adviser
- Service advisor - auto repair
- Service consultant - auto repair
- Service writer - auto repair
- Supply and return clerk
- Telephone enquiries clerk
- Tourism information officer
- Tourism information technician
- Tourist booth attendant
- Tourist information clerk
- Tourist information office attendant
- Tourist information officer
Main duties
This group performs some or all of the following duties:
Customer service representatives in retail establishments
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications.
Contact centre agents
- Take customer orders for goods or services
- Promote goods or services
- Respond to enquiries and emergencies
- Investigate complaints and update accounts.
Customer service representatives in insurance, telecommunication, utility and similar companies
- Explain the type and cost of services offered
- Order services
- Provide information about claims or accounts
- Update accounts, initiate billing and process claim payments, and receive payment for services.
Information services representatives
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Employment requirements
- Completion of secondary school is usually required.
- Completion of some college or other post-secondary programs may be required.
- Clerical or sales experience may be required.
Additional information
- Progression to supervisory positions is possible with experience.
Exclusions
- Airline ticket and service agents (64312)
- Customer and information services supervisors (62023)
- Receptionists (14101)
- Retail salespersons and visual merchandisers (64100)
- Ticket and information clerk (except airline) (in 64313 Ground and water transport ticket agents, cargo service representatives and related clerks)
- Customer services representatives - financial institutions (64400)
