详情介绍
中文
65210 – 住宿、旅行和设施设置服务方面的支持职业
住宿、旅游和设施设置服务中的支持性职业的工人搬运酒店客人的行李并护送客人到他们的房间，在机场、火车站和船上搬运旅客的行李，清洁和维护公共区域和船上的乘客房间船舶和火车，并在设施和场所设置房间和相关家具、商业展示、展品、设备和展位。他们受雇于酒店、会议中心、零售店、客运公司以及整个私营和公共部门。
标题索引
- 影音帮手
- 行李员
- 行李师傅
- 行李搬运工
- 宴会搬运工
- 服务员
- 汽车供应商 - 铁路
- 邮轮乘务员
- 显示安装程序
- 门人——酒店
- 设施搬运工
- 酒店门卫
- 酒店宾客服务服务员
- 大堂服务员
- 行李服务员
- 客运服务员-铁路
- 港红帽
- 红帽
- 房间脚蹼
- 客房服务员
- 船上乘务员
- 展示安装程序
- 轻轨服务员
- 睡车服务员
- 睡车搬运工
- 火车服务员
主要职责
该小组履行以下部分或全部职责：
宾客服务服务员和行李搬运工
- 为酒店客人搬运行李，护送客人到他们的房间
- 检查房间以确保它们井然有序
- 提供有关客房特色、酒店服务和景点的信息
- 协助有特殊需要的客人
- 参加团体抵达和离开
- 为客人接收和递送物品和信息
- 处理客人的投诉和要求，维护行李寄存区
- 在火车站和机场用人工或手推车运送旅客的行李，并安排地面运输。
轮船和火车服务员
- 布置和清理桌子、提供食物和饮料、清洁卧铺车厢和小木屋、铺床、洗碗和维护洗手间用品
- 为船上的乘客携带行李
- 确保客户满意和舒适。
设施工人
- 设置、安装、重新配置、搬迁和拆除房间的临时隔断和家具
- 根据平面图或说明组装、旋转和拆卸橱窗展示、陈列柜和标牌
- 协助安装视听设备，协助解决使用过程中出现的问题
- 可以对视听设备的安装和日常维护进行小修。
就业要求
- 可能需要一些中学教育。
附加信息
排除
- 空运停机坪服务员（74202）
- 物料搬运工 ( 75101)
- 电影、广播、摄影和表演艺术助理和操作员（53111）
- 酒店前台文员（64314）
English
65210 – Support occupations in accommodation, travel and facilities set-up services
Workers in support occupations in accommodation, travel and facilities set-up services carry hotel guests' luggage and escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.
Index of titles
- Audiovisual helper
- Baggage handler
- Baggage master
- Baggage porter
- Banquet porter
- Bellhop
- Car supplier - railway
- Cruise line passenger attendant
- Display installer
- Door person - hotel
- Facilities porter
- Hotel doorkeeper
- Hotel guest services attendant
- Lobby porter
- Luggage attendant
- Passenger service attendant - railway
- Port redcap
- Redcap
- Room flipper
- Room porter
- Ship passenger attendant
- Showcase installer
- Skytrain attendant
- Sleeping car attendant
- Sleeping car porter
- Train service attendant
Main duties
This group performs some or all of the following duties:
Guest service attendants and baggage porters
- Carry luggage for hotel guests, escort incoming guests to their rooms
- Check rooms to ensure they are in order
- Offer information regarding features of rooms, services of hotel and points of interest
- Assist guests with special needs
- Attend to group arrivals and departures
- Receive and deliver items and messages for guests
- Handle guest complaints and requests and maintain luggage storage areas
- Convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.
Ship and train service attendants
- Set and clear tables, serve food and beverages, clean sleeping cars and cabins, make beds, wash dishes and maintain washroom supplies
- Carry luggage for passengers aboard ships
- Ensure customer satisfaction and comfort.
Facilities workers
- Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
- Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
- Assist with installation of audiovisual equipment and help in resolving problems during use
- May perform minor repairs on installations and routine maintenance of audiovisual equipment.
Employment requirements
- Some secondary school education may be required.
Additional information
Exclusions
- Air transport ramp attendants (74202)
- Material handlers (75101)
- Motion pictures, broadcasting, photography and performing arts assistants and operators (53111)
- Hotel front desk clerks (64314)
